Return & Refund Policy

Last updated: August 20, 2026

Thank you for shopping at Milaf Cola Canada, operated by CanOrbEx Inc.

Because Milaf Cola products are consumable beverages, we do not accept returns or exchanges once an order has been shipped or delivered. This policy helps us maintain product safety, quality, and integrity.

This policy applies to Milaf Cola products purchased through milafcoladrink.ca, including Milaf Cola, Milaf Loumi, and Milaf Up.

No Returns or Exchanges

All beverage sales are final.

We do not accept returns or exchanges for reasons including:

• Change of mind

• Personal taste or flavour preference

• Ordering the wrong flavour or quantity

• Products that are no longer wanted

• Unopened cases or cans after delivery

• Sale or promotional items

Please review your order carefully before completing your purchase.

Do not send products back to us unless we have specifically instructed you to do so. Unauthorized returns will not be accepted.

Damaged Products

If your order is damaged during shipping, please contact us within 48 hours of delivery at sales@canorbex.ca.

Examples of damage that may qualify for a refund include:

• Leaking or punctured cans

• Severely crushed or damaged cans

• Broken or compromised packaging that has affected the product

• Damage during transportation that makes the beverage unsafe or unsuitable for consumption

Minor cosmetic damage to the shipping carton or packaging that does not affect the cans or product itself does not normally qualify for a refund.

To help us review your claim, please provide:

• Your order number

• A brief description of the issue

• Photos of the damaged product

• Photos of the shipping box or packaging

• A photo of the shipping label, if available

Please keep the damaged product and packaging until we have completed our review, as the shipping carrier may require additional information.

Incorrect or Missing Items

Please contact us within 48 hours of delivery if:

• You received a different Milaf Cola flavour than the one you ordered

• An item is missing from your shipment

• You received an item that you did not order

Please include your order number and photos of the products received.

If we confirm that an incorrect or missing item resulted from an error on our part, we will make it right through an appropriate refund or, where agreed with you, a replacement.

Lost Shipments

If tracking indicates that your shipment has been lost in transit or the carrier is unable to complete delivery, please contact us at sales@canorbex.ca.

We may first open an investigation with the shipping carrier. If the shipment is confirmed as lost, we will provide an appropriate refund or replacement.

If tracking shows that an order was delivered but you cannot locate it, please contact us as soon as possible so that we can help investigate with the carrier. A carrier's delivery confirmation may be considered when determining eligibility for a refund.

Refunds for Approved Claims

If your damage, missing-item, incorrect-item, or lost-shipment claim is approved, we will notify you by email.

Approved refunds will be issued to the original payment method.

Depending on the circumstances, the refund may cover:

• The affected product

• The affected portion of the order

• The full order where the entire shipment was damaged or lost

• Applicable shipping charges where appropriate

Once we issue a refund, please allow approximately 5–10 business days for it to appear on your account. Processing times may vary depending on your bank, credit card company, or payment provider.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at sales@canorbex.ca.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at sales@canorbex.ca.

We will try to accommodate cancellation or modification requests before the order has been prepared or shipped, but we cannot guarantee that changes can be made once processing has started.

Once an order has been shipped, it cannot be cancelled or returned.

Quality Concerns

If you believe you received a product with a genuine quality or safety issue, such as a compromised seal, unusual leakage, or another defect that was not caused after delivery, please do not consume the product.

Contact us at sales@canorbex.ca with your order number, product details, photos, and, where visible, the production or lot information printed on the package or can.

We will review the issue and advise you of the next steps.

Contact Us

For questions about returns, refunds, damaged shipments, or order issues, please contact:

CanOrbEx Inc.
1338 Medway Park Dr
London, Ontario N6G 0V7
Canada

Email: sales@canorbex.ca
Phone: +1 (226) 667-0076

Please do not mail or return products to this address unless you have received written authorization from us.